Refund policy
REFUND, EXCHANGE & RETURN POLICY
Last Updated: 17 April 2026
ShoppingKarle.com ("Platform") is owned and operated by DMUSU PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at:
#503-D Santemarja, Imperial Heights, Chudiala Sudan, Kharar, Rupnagar – 140307, Punjab, India
For the purpose of this Policy, "ShoppingKarle", "we", "our", or "us" refers to DMUSU PRIVATE LIMITED, operating under the brand name ShoppingKarle.
ShoppingKarle is an online marketplace platform that enables independent third-party sellers ("Vendors") to sell products directly to customers.
1. No Return & No Refund Policy
At ShoppingKarle, all purchases are considered final.
We do not accept returns, exchanges, or refunds for products once an order has been delivered successfully, except in the cases specifically mentioned under Section 2 (Damaged, Defective, or Incorrect Products).
We encourage customers to carefully review product descriptions, specifications, sizes, and other details before placing an order.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Damaged during delivery;
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Defective upon arrival; or
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Different from the item ordered,
please contact our Customer Support Team within 48 hours of receiving the order.
To help us investigate your request, please provide:
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Your Order ID;
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Clear photographs or an unboxing video showing the issue; and
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A brief description of the problem.
After reviewing your request and verifying the issue with the respective Vendor, we will, at our sole discretion, arrange one of the following:
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Replacement of the product; or
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Refund to the original payment method (where replacement is not possible).
Claims submitted after the specified time or without sufficient supporting evidence may not be accepted.
3. Exchange Policy
Products are not eligible for exchange unless they are received in a damaged, defective, or incorrect condition as described above.
4. Cancellation Policy
Orders may be cancelled only before they are processed or dispatched.
Once an order has been shipped, it cannot be cancelled.
5. Vendor Responsibility
ShoppingKarle operates as a marketplace connecting customers with independent Vendors.
The respective Vendor is responsible for:
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Product quality;
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Product authenticity;
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Verification of damaged or defective claims; and
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Approval of replacement or refund requests.
ShoppingKarle facilitates communication and resolution between customers and Vendors but does not manufacture or directly sell the listed products.
6. Limitation of Refunds
Refunds will only be considered in the following circumstances:
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The product received is damaged;
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The product is defective;
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The wrong product has been delivered; or
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The ordered product cannot be replaced after verification.
Refunds will not be provided for reasons including, but not limited to:
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Change of mind;
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Incorrect product selection by the customer;
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Size, colour, or design preference;
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Delay caused by unforeseen logistics or courier issues beyond reasonable control (unless otherwise required by applicable law).
7. Grievance Redressal
For any concerns regarding your order, you may contact:
Grievance Officer: Sunil Rana
Email: info@shoppingkarle.com
All complaints will be acknowledged within 48 hours, and reasonable efforts will be made to resolve them as quickly as possible in accordance with applicable laws.
8. Contact Us
For assistance regarding damaged, defective, or incorrect products, please contact:
Email: info@shoppingkarle.com
WhatsApp: +91 95011 13419
Our Customer Support Team will guide you through the verification process and assist in resolving your concern.