Refund & Return Policy – Home Appliances
Effective Date: 21 August 2026
We take every reasonable step to ensure that our home appliances are delivered to you in proper working condition. As home appliances are electronic/electrical products, we generally do not accept returns or exchanges once an order has been delivered, except where the product is found to have a genuine manufacturing or product defect.
1. No General Returns or Exchanges
All home appliance products purchased from our website are non-returnable and non-exchangeable unless the product is confirmed to have a genuine defect.
Returns will not be accepted simply because the customer has changed their mind, ordered the wrong product, does not like the product after delivery, or no longer requires the product.
2. Defective Product Claims
If you believe that the product received is defective, you must contact us as soon as possible after delivery through our official WhatsApp number:
WhatsApp: +91 95011 13419
To help us assess the issue, you may be required to provide:
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Your order number
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Customer name and contact details
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Clear photographs of the product
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A continuous/unedited video showing the product and the issue/defect
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Any other information reasonably requested by our support team
The video should clearly demonstrate the alleged defect and, where applicable, show the product being operated or tested in accordance with the product instructions.
3. Verification of Defect
Providing a video or photographs does not automatically mean that a refund will be approved.
Our team will review the information provided and may request additional photographs, videos, troubleshooting steps or other reasonable evidence to determine whether the issue is covered under this policy.
If the product is confirmed by our team to have a genuine manufacturing or product defect, the customer may be eligible for a full refund, subject to verification.
Where appropriate, we may also offer another suitable resolution, such as replacement or repair.
4. Cases Not Covered
A return, replacement or refund may not be provided where the issue has resulted from:
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Accidental damage
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Improper use or handling
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Incorrect installation
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Failure to follow the manufacturer's instructions
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Physical damage caused after delivery
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Water, electrical or voltage-related damage where applicable
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Normal wear and tear
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Cosmetic damage that does not affect functionality
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Modification or repair attempted by the customer or an unauthorised person
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Damage caused by misuse, negligence or external factors
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Any issue that is not considered a genuine product/manufacturing defect after assessment
5. Damage Reported After Delivery
Customers are advised to inspect the package and product carefully upon delivery.
If there is visible damage to the package or product, please take clear photographs/videos and contact us through WhatsApp as soon as possible.
Failure to report an issue within a reasonable period may affect our ability to assess or resolve the claim.
6. Refund Process
Where a product is confirmed to be defective and a refund is approved, the applicable refund will normally be processed to the original payment method used for the purchase.
The time taken for the amount to appear in the customer's account may depend on the payment provider, bank or payment gateway.
7. Customer Responsibility
Customers are responsible for providing accurate order information and genuine evidence relating to any defect claim.
We reserve the right to reject claims where the information or evidence provided is insufficient, misleading, altered or does not establish that the product is defective.
8. Important Notice
Because our products are home appliances and may involve electrical or electronic components, customers should use and install the products strictly in accordance with the manufacturer's instructions.
If you experience any issue with your product, please contact our support team before attempting to open, modify, repair or dismantle the product yourself.
9. Contact Us
For any product defect, return or refund-related query, please contact us through:
WhatsApp: +91 95011 13419
Email: info@shoppingkarle.com
Website: https://shoppingkarle.com/
By purchasing a home appliance from our website, you acknowledge that you have read and understood this Returns, Refunds & Product Defect Policy.